No complicated setup, no direct retailer contact on your behalf. Just clear documentation that gives you the best chance of getting your money back.
Connect your inbox or forward confirmation emails and Tchekz automatically structures your order data — no manual entry required.
Privacy note: Tchekz only accesses order-related emails. Payment and personal emails are never read or stored.
Tchekz compares your confirmed order against what was marked as delivered — and clearly identifies every discrepancy that could entitle you to a refund.
Tchekz generates a structured, professional refund report for each issue — ready to copy and send directly to the retailer's customer support.
Retailers make the final refund decision. Clear documentation significantly improves outcomes.
Tchekz imports order confirmations from major UK grocery and delivery providers, with more being added regularly.
Not seeing your retailer? Let us know and we'll prioritise it.
No. Tchekz generates the documentation — you send it. This keeps you in full control of your refund request and ensures there are no third-party complications with the retailer.
Most scans complete in under 60 seconds once your order data has been imported. The first setup — connecting your email — takes around 3–5 minutes.
You can connect multiple email addresses within Tchekz. All connected inboxes are searched when scanning for order confirmations.
Retailers make the final decision. Tchekz significantly improves your documentation quality — which removes friction and increases the likelihood of a successful outcome — but cannot guarantee any specific result.
