Privacy Policy

This Privacy Policy explains how Tchekz Limited (Company No. 16870688, registered at 27 Old Gloucester Street, London, WC1N 3AX) collects, uses, and protects your personal information when you use our website and services.

1. Information we collect

Information you provide directly

• Email address (when signing up for the waitlist, newsletter, or creating an account)
• Name and contact details (when completing the contact form)
• Payment information (processed securely by our payment provider — we do not store card details)

Order data (when you connect your inbox)

• Order confirmation email content: item names, quantities, prices, order numbers, and delivery dates
• We access only emails that match order confirmation patterns — personal, financial, and unrelated emails are never read or stored
• We use OAuth authentication — we never store your email password

Usage data

• Pages visited, features used, and interaction data to improve the service
• Device type, browser, and approximate location (country/region) for analytics

2. How we use your information

• To provide and improve the Tchekz service (order scanning, refund report generation)
• To send service-related communications (scan results, account notifications)
• To send marketing communications, where you have opted in
• To respond to enquiries and support requests
• To comply with legal obligations

3. Data retention

Order data is retained for as long as your account is active. You may request deletion of your data at any time by contacting privacy@tchekz.com. We will respond within 30 days.

4. Third-party sharing

We do not sell your personal data. We share data with trusted third-party providers only where necessary to operate the service (e.g. payment processing, hosting). All third-party providers are contractually bound to protect your data in accordance with UK GDPR.

5. Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data; restrict or object to processing; and data portability. To exercise these rights, contact privacy@tchekz.com.

6. Cookies

We use essential cookies for session management and security. Analytics cookies are used with your consent. See our Cookie Policy for full details.

7. Security

We use industry-standard security measures including HTTPS, encrypted storage, and access controls to protect your data. However, no transmission over the internet is 100% secure.

8. Changes to this policy

We may update this policy periodically. Material changes will be communicated by email to registered users. Continued use of the service constitutes acceptance of the updated policy.

9. Contact

For privacy-related enquiries: privacy@tchekz.com
Tchekz Limited, 27 Old Gloucester Street, London, WC1N 3AX